Policies

Please review each policy carefully before using our services.

Hair & Make-Up Service Terms & Conditions

Article 1: Booking and Payment

Please make your reservation with ample time in advance. We may not be able to accommodate last-minute bookings.
Your booking is confirmed only upon receipt of full pre-payment.
We require pre-payment in order to expedite confirmation. If you cancel for reasons attributable to yourself (including incorrect booking details), any refund will be made after deducting the card processing fee (approx. 5 %–7 %) paid by us.
We will do our best to accommodate date/time changes; if you prefer a rearrangement rather than cancellation, please contact us as soon as possible.

Article 2: Cancellations / Changes

Any change made after the day before the scheduled date will be treated as a cancellation, and you will need to place a new booking and payment.
Due to a rising number of bookings on the wrong date, please double-check your reservation details carefully.
Cancellation fees apply as follows:
- Up to 30 days before: 5 %
- 29–14 days before: 20 %
- 13–7 days before: 50 %
- 6 days before or on the day: 100 %

Article 3: On-the-Day Procedure

On the day of service, our stylist will come directly to your reserved room. Please send us your room number by 4 p.m. on the day before. If we do not receive your room number, the stylist’s arrival may be delayed or the service may not be provided. In that event, we cannot issue a refund.
If the stylist has not arrived by the scheduled time, please contact us immediately at 808-921-8118.

Article 4: Service-Related Guidelines

Please refrain from requesting additional services on the day that were not included in your booking (for example: adding touch-up make-up when only hair was booked, or requesting styling for a child). Our stylists follow a tightly scheduled program and additional tasks may affect subsequent bookings. We reserve the right to bill you later for any extra services requested on the day.
If a bride—despite being a bride—books a “guest” menu instead of the bridal menu, we reserve the right to refuse service. This measure is to prevent serious scheduling disruptions for other brides. No refunds will be given in such cases.
Please arrive with your hair dry and unbound (not tied up) so that the stylist may begin immediately.
If you have a preferred hairstyle, please show a photo to your stylist in advance. We will do our best to accommodate your request.
Guests who have booked make-up should arrive barefaced after cleansing and applying only skincare products. Sunscreen or moisturizer is acceptable. Those not booking make-up should complete their own make-up prior to the stylist’s arrival.
On the day of service, we recommend wearing “front-open” attire (front buttons or zipper) so that you may change clothes without disrupting your hair or make-up.

Article 5: Gratuities

Gratuities are not included in the service price.
In the U.S., it is customary to tip service providers. Please prepare cash for gratuities.
As an approximate guideline in Hawaii, 18 %–28 % of the service fee is considered standard. If you are satisfied with the service, we suggest tipping around US $15–25, given directly to the stylist.

Article 6: Disclaimer

Please inform us in advance if you have allergies, skin conditions, or other dermatological concerns (e.g., atopic dermatitis). We cannot accept liability for any skin reactions or trouble arising from services when such conditions were not disclosed beforehand.
You are responsible for any valuables during the service. We cannot accept responsibility for loss or theft.

Note: These terms and conditions may be updated without prior notice. Please verify the latest version each time you use our service.

Photo & Wedding Tour Terms & Conditions

Photo Tour Terms & Conditions

Thank you for choosing our photo tour service. By making a reservation and proceeding with payment, you agree to the following terms and conditions.

1. Cancellation Policy

Cancellations made 30 days or more before the scheduled date will incur 10% of the package fee as cancellation charge.
Cancellations made between 29 and 14 days before the reserved date will incur 20% of the package fee.
Cancellations made between 13 and 7 days before the reserved date will incur 50% of the package fee.
Cancellations made 6 days before or on the day of the reservation will incur 100% of the package fee.
If a reduction in the number of shots or inability to shoot occurs due to the customer’s lateness or other reasons attributable to the customer, the cancellation fee will be 100%, and no claims will be accepted.

2. Weather or Other External Factors

If you are unable to arrive or proceed with the photo tour due to weather or similar external factors, the standard cancellation policy still applies.
We may change the shooting location due to weather or conditions. Please note that such changes will not be grounds for cancellation or claims.
Any decision to change location due to weather will be discussed with the assigned photographer on the day.

3. Duration, Lateness & Meeting Point

Please be ready at the designated meeting point 10 minutes prior to the scheduled time.
For our Magic Island pick-up service (vehicle included), the car accommodates up to 5 persons. If there are more, please consult us in advance.
If a delay is caused by the customer resulting in reduced shooting time, additional charges may apply for extended time.
No refunds or claims will be accepted for missed or reduced photo cuts due to the customer’s lateness.
If you anticipate extending beyond the scheduled time for any reason, please consult with us in advance; we may not be able to accommodate extensions on the day.

4. Delivery of Data

The photo data will be delivered via CD-R or DVD-R. If you prefer data download, you will be responsible for downloading it yourself.
If the CD/DVD can be delivered to your hotel during your stay, we will do so. If not possible, we will ship it to Japan at our cost.

5. Use of Data

We may use the photographs we’ve taken for our website, social media, blog or magazines. No personal information such as your name will be published without your consent. If you do not wish your images to be used in any media, please inform us in advance.

6. Luggage / Belongings

Please bring the minimal amount of luggage necessary for the shoot. Each guest is responsible for carrying their own belongings.

7. Gratuities (Tips)

Tips are not included in the service fee. Please give gratuities directly to your staff photographer. This is customary in the U.S. as a token of appreciation.

8. Agreement of Terms

Once your payment is complete, you are deemed to have accepted all of the above conditions.

Limousine Service Terms & Conditions

Limo Service Terms & Conditions

Thank you for choosing our limousine service. Please review the following terms carefully. By making a reservation you are deemed to have agreed to these Terms & Conditions.

1. Important Usage Notes

If the vehicle does not arrive within 10 minutes of the scheduled meeting time, please contact our local office immediately.
All passengers—including infants—are counted as one person each.
Gratuity (tip) is not included in the service fee. Please present cash directly to the driver as a token of your appreciation.
- Typical guideline: 10%–18% of the total fare, or US$5–10 per hour per vehicle
- For baggage tip: US$2–3 per suitcase
If travel time is extended due to traffic congestion or other delays, additional charges may apply. Please note that in Hawai‘i there are many areas prone to congestion and such situations may not be the fault of the driver.

2. Usage of Airport Arrival Plans

Upon arrival at Daniel K. Inouye International Airport (HON), our driver or staff will be waiting at the Individual Exit holding a sign.
If you mistakenly exit from the “Group Exit”, please move to the “Individual Exit” and meet the driver there.
If you cannot locate the driver or meet them within the airport, please contact our local number immediately. Japanese-speaking staff may be available inside the airport.
In case of delays in immigration or denied entry for reasons attributable to you, refunds will not be provided.

3. Usage of Sightseeing Charter Services

Please understand that the itinerary may change due to traffic conditions, weather, or stay times at each spot.
We are unable to accommodate requests for limousine access to locations where such vehicles are prohibited (for example: Tantalus Lookout) or where access is restricted for tourist vehicles (for example: Kailua Beach, Lanikai Beach, Laniakea Beach, Waimanalo Beach).
Parking fees, admission fees, meals, and other out-of-pocket expenses incurred during the charter are to be borne by the customer.
If you depart 15 minutes or more behind schedule due to your own circumstances, that delay will be included in the charter time.

4. Usage for Wedding Ceremony Transfers

For wedding transfers, you may stop at a restaurant or café during the charter, however that time will be included in the charter, and the scheduled departure from the final venue may need to be adjusted.
If there is no available parking near the venue, our driver will meet you at a pre-agreed location and return for pick-up later.
Our company takes no responsibility for theft, loss of valuables, or accident liability while you are away from the vehicle during the charter.

Hair Makeup policy

Hair & Make-Up Service Terms & Conditions

Thank you for choosing our hair and make-up service. Please review the following terms and conditions carefully. By confirming your booking, you are deemed to have agreed to these terms.

Article 1: Booking and Payment

Please make your reservation with ample time in advance. We may not be able to accommodate last-minute bookings.
Your booking is confirmed only upon receipt of full pre-payment.
We require pre-payment in order to expedite confirmation. If you cancel for reasons attributable to yourself (including incorrect booking details), any refund will be made after deducting the card processing fee (approx. 5 %–7 %) paid by us.
We will do our best to accommodate date/time changes; if you prefer a rearrangement rather than cancellation, please contact us as soon as possible.

Article 2: Cancellations / Changes

Any change made after the day before the scheduled date will be treated as a cancellation, and you will need to place a new booking and payment.
Due to a rising number of bookings on the wrong date, please double-check your reservation details carefully.
Cancellation fees apply as follows:
- Up to 30 days before: 5 %
- 29–14 days before: 20 %
- 13–7 days before: 50 %
- 6 days before or on the day: 100 %

Article 3: On-the-Day Procedure

On the day of service, our stylist will come directly to your reserved room. Please send us your room number by 4 p.m. on the day before. If we do not receive your room number, the stylist’s arrival may be delayed or the service may not be provided. In that event, we cannot issue a refund.
If the stylist has not arrived by the scheduled time, please contact us immediately at 808-921-8118.

Article 4: Service-Related Guidelines

Please refrain from requesting additional services on the day that were not included in your booking (for example: adding touch-up make-up when only hair was booked, or requesting styling for a child). Our stylists follow a tightly scheduled program and additional tasks may affect subsequent bookings. We reserve the right to bill you later for any extra services requested on the day.
If a bride—despite being a bride—books a “guest” menu instead of the bridal menu, we reserve the right to refuse service. This measure is to prevent serious scheduling disruptions for other brides. No refunds will be given in such cases.
Please arrive with your hair dry and unbound (not tied up) so that the stylist may begin immediately.
If you have a preferred hairstyle, please show a photo to your stylist in advance. We will do our best to accommodate your request.
Guests who have booked make-up should arrive barefaced after cleansing and applying only skincare products. Sunscreen or moisturizer is acceptable. Those not booking make-up should complete their own make-up prior to the stylist’s arrival.
On the day of service, we recommend wearing “front-open” attire (front buttons or zipper) so that you may change clothes without disrupting your hair or make-up.

Article 5: Gratuities

Gratuities are not included in the service price.
In the U.S., it is customary to tip service providers. Please prepare cash for gratuities.
As an approximate guideline in Hawaii, 18 %–28 % of the service fee is considered standard. If you are satisfied with the service, we suggest tipping around US $15–25, given directly to the stylist.

Article 6: Disclaimer

Please inform us in advance if you have allergies, skin conditions, or other dermatological concerns (e.g., atopic dermatitis). We cannot accept liability for any skin reactions or trouble arising from services when such conditions were not disclosed beforehand.
You are responsible for any valuables during the service. We cannot accept responsibility for loss or theft.

Note: These terms and conditions may be updated without prior notice. Please verify the latest version each time you use our service.

Rental Dress & Suits Service Terms & Conditions

1. Reservation & Payment

(a) Fitting Appointment Fee

All fitting appointments require a non-refundable fee of US $10 per person.
This fee covers the time and service for preparing and assisting with fittings and will not be applied toward any rental fee.
Rescheduling of fittings must be made at least 24 hours in advance. Failure to attend without notice will forfeit the fee.

(b) Non-Stock Items

Customer may reserve non-stock or custom-order items by paying a non-refundable deposit of 50 % of the total rental fee.
Once the deposit is received, LH will place the order. After the order has been placed, the deposit becomes strictly non-refundable, regardless of cancellation or change by the Customer.

(c) Stocked Items

Stocked items are reserved upon full payment of the total rental fee.
LH will begin alteration and preparation approximately two (2) weeks prior to the scheduled pickup date.
Cancellations made within 14 days of the pickup date are subject to a 100 % cancellation fee, as alteration work will already have begun.

2. Refundable Security Deposit

LH requires a refundable security deposit of US $200 – 450 per set, depending on the item type.
Deposits must be made by credit card only. Cash deposits are not accepted.
LH will securely retain the Customer’s card information for deposit purposes only during the rental period and will delete such data immediately after confirming the safe return of all items.
If items are not returned by the agreed date and time, LH reserves the right to retain the entire deposit to cover loss or delay.
If an item is damaged, stained, or altered in a way that affects future rentability, LH may charge up to the full retail replacement value.

Examples of non-refundable damage include: tears, burns, bleach marks, permanent odor, or unapproved alterations.

3. Return Policy & Late Fees

Return method and deadline must be confirmed at the time of rental.
Customer shall return the items by the agreed date and time, either:
1. In person at the LH store,
2. By hotel drop-off, or
3. By another method pre-approved in writing by LH.
A late fee of 10 % of the total rental cost per day will be charged for each 24-hour period beyond the due date.
Customer must notify LH immediately if any delay is anticipated.
If items are not returned within three (3) days of the scheduled date without notice, LH may consider them lost and charge the full retail value.

4. Condition of Rented Items

All rental items are provided “as is.” Customer must inspect all items upon receipt. Any issues must be reported to LH within 24 hours of pickup.
Once rented, no claims, exchanges, or refunds will be accepted regarding condition, fit, or suitability.
Only LH is authorized to perform alterations. Any unapproved modifications may be deemed damage and charged accordingly.
Normal wear from appropriate use is not considered damage.
If an item becomes soiled with substances (such as food, drink, or bodily fluids), Customer shall rinse or surface-clean the affected area before returning, to prevent odor or permanent staining.

5. Cleaning, Damage & Deposit Forfeiture

If items are returned heavily soiled, stained, or with odor, LH reserves the right to withhold the refundable deposit until professional cleaning is completed.
If an item cannot be restored to rentable condition, LH may charge the cleaning fee and full replacement cost.
If the Customer fails to notify LH of serious damage or loss before return, additional charges may apply.

6. Liability & Responsibility

Customer is responsible for the rented items from the time of pickup until LH confirms return.
LH is not liable for any injury, allergic reaction, or incidental damage arising from the use of rented items.
Customer agrees to indemnify and hold LH harmless from any loss, claim, or expense caused by misuse, late return, or negligence.

7. Communication of Loss or Damage

Phone: 808-921-8117
Email: lidiah@muumuurainbow.com

8. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Hawai‘i, U.S.A.
Any disputes arising under this Agreement shall be submitted exclusively to the courts of Honolulu County, Hawai‘i.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hawaiidressrentals.com (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hawaii@muumuurainbow.com or by mail using the details provided below:

Lidia Hawaii Dress Rentals
[Re: Privacy Compliance Officer]
Att: Muumuu Rainbow, 2270 Kalakaua Ave. #1105, HONOLULU HI 96815, United States